FAQs

What happens if my order is damaged during shipment?

If your order is damaged during shipment (which can happen, although uncommon), please reach out within 7 days from receipt of shipment tim@timothywatters.com

Why are there NO REFUNDS and NO EXCHANGES? What is the Refund Policy?

There are NO REFUNDS and NO EXCHANGES because all products are made to order.

What type of paper is used for Archival Prints?

Hahnemühle Photo Rag Paper (100% Cotton 308 g/m²).